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      Using AI to Power a Cutting-Edge Customer Experience in Your Contact Center

      04/30/2024

      Webinar

      SKU: 24WEB28

      Formats:

      Webinar
      Available Credits
      • ACMPE: 1.00
      • CEU: 1.00
      Description
      Continuing Education

      Delivery method: Internet Live Course | Group Internet Based
      Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
      Learning format: Traditional
      Prerequisites: A basic understanding of the topic or knowledge area.
      Advance preparation: None
      Duration: 60 minutes

      Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

      • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
      • CEU, generic continuing education credit

      For detailed continuing education credit information, click here.

      **PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

      Speaker
      John Poli

      John Poli
      Healthcare Industry Principal, RingCentral

      Developing Healthcare Growth Strategy and Driving UCaaS and CCaaS Solutions at RingCentral to transform the Healthcare Industry and improve care management, operations and patient/member and employee experience.

      Executive Experience
      Gartner - Executive Partner
      Senior consultant to Gartner's strategic clients on topics including the CIO/CDO/CTO role, IT strategy, leadership, business operations, and governance.

      P&R Dental Strategies - Chief Executive Officer
      P&R Dental Strategies, Inc. is an industry leading dental benefit and cost containment company, providing nextgeneration analytics and utilization management services.

      CIO & VP Information Technology – Delta Dental WA
      DDWA is the leading oral health insurer in the state of Washington and a leading member of the Delta Dental Provider Association (DDPA).

      Technical Requirements

      Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser.  

      This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation, interactive polls, and a question-and-answer session. You will receive informational emails with login instructions, handout materials and the recording.  

      Review this resource for participating in Zoom Webinars or test your connection here.

      Refund Policy

      This webinar is sponsored by RingCentral. There is no registration fee.

      Live Instructor Cancellation Policy
      If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

      Contact the MGMA Service Center for cancellations or refunds:
      Toll-free:       877.275.6462, ext. 1888
      Email: service@mgma.org

      Complaint resolution policy
      Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.

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