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    MGMA Top Picks - Operations Management

    Explore our deep dives into this topic via books, certificate programs and more.
    Featured Product

    Operating Policies and Procedures Manual for Medical Practices, 5th Edition

    Featured Book - Operations Management

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    Practice Operations

    Increase patient satisfaction, reduce staff burnout and turnover, and increase operational efficiency using key benchmarks such as patient flow, patient accessibility, no-show rates and more that help you evaluate vital operational metrics.

    Better Performers

    See how your practice stacks up to the best and brightest. Discover top-level metrics around operations, profitability, productivity and value. Use them to guide your performance and practice success.

    Featured Author

    Adrienne Lloyd


    Adrienne Palmer Lloyd, MHA, FACHE, worked as a healthcare executive for more than 20 years, including 10 years at Mayo Clinic in chief executive and director-level roles and seven years at Duke Health System, serving as the chief administrative officer for Duke Ophthalmology and Surgical Practices. She believes in embracing change and has helped identify and develop physician leaders, merge opposing cultures, and capitalize on diverse strengths to build successful, integrated teams. She founded Optimize Healthcare to help other healthcare executives and physician leaders reshape their organizations. Her signature Day Zero Blueprintâ„¢ program is helping transform leaders and organizations as they shift the belief that they need to do it alone or sacrifice what is important to them. She incorporates her training as a John Maxwell Certified Coach and Lean/Six Sigma expert to provide program participants and audiences with time-saving strategies and templates.

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