The Silent Killer of Physician Practice Profitability

James Muir is a senior sales executive, responsible for physician RCM sales and business development in the west region. He has a long and successful track record of more than 20 years in the revenue cycle management sphere, successfully developing long-term relationships based on addressing physician practices’ most pressing revenue cycle challenges. With his expansive expertise and leveraging a wide range of enterprise solutions to address the financial needs of healthcare providers, James is well-equipped to help practices create solutions to their revenue challenges and improve practice financial performance.

Since 2001, James has held sales positions in revenue cycle management and other healthcare-related enterprise solutions in the industry. His efforts consistently yielded tremendous growth and resulted in multiple new clients and significant financial growth for industry-leading organizations.

Achievements:

• Bachelor’s degree in marketing and communications from Brigham Young University
• IBM Certifications in Results Consulting and in RS/6000

Kimberly joined Conifer Health in 2021 as Senior Director of CDI and Coding Operations. In her role, Kimberly develops KPIs and engineers processes that ensure the physician-led CDI team exceeds metrics and achieves optimal performance while adhering to regulatory compliance requirements. She implements best practices to assist national team managers in meeting or exceeding operational metrics, including coding requirements defined in client service level agreements. Kimberly energetically establishes, builds and expands relationships with clients to deliver a complete coding solution. 

Kimberly has 19 years of experience in RCM, covering both physician and hospital. In addition to Physician Coding and CDI Operations, she has held numerous RCM leadership positions overseeing Hospital and Physician Billing, Clinical Denials, Coding Quality, Emergency Department Coding, and Outpatient Facility Coding. Her experience includes multi-hospital organizations, which include critical access and academic health centers, as well as multispecialty medical groups. Prior to joining Conifer, Kimberly spent almost 10 years working for Indiana University Health, focusing on their revenue cycle, a period which culminated as a Director in their Revenue Cycle Services division. She then spent nearly six years as a Director of Coding Operations and Coding Quality with Healthcare Administrative Partners.

Additionally, Kimberly is passionate about developing people. She is an experienced leader of teams sometimes exceeding 300 people, including global workforces. She tasks her teams to meet changing and challenging business demands, while focusing on continuous process improvement and optimization. She is also recognized as a Certified Coding Specialist and a Registered Health information Administrator through AHIMA.

Achievements:

• Master of Business Administration from the Western Governors University
• Bachelor of Science in Health Information Administration from Indiana University – Purdue University Indianapolis