Certificate Program: Human Resources Management

This online event will give you the building blocks to conduct a staffing needs assessment, perform a job analysis of existing roles, manage your practice’s recruitment activities, and gain a deeper understanding of assessing competitive benefits packages. These interactive sessions offer nearly an hour of Q&A with the presenters, giving you greater insights into strategically aligning your staffing, recruiting and compensation plans.

This 3.5-hour program will provide you with the knowledge to: 

• Establish a staffing needs assessment
• Critique a jobs analysis of existing roles 
• Recommend a competitive benefits package

Strategic Staffing 
Position Descriptions  
Recruitment Activities 
Staff Compensation and Benefit Plans 

Employee engagement, trust, transparency and alignment of an organization’s mission, vision and values are critical elements of a healthy culture and workplace. This online program empowers participants to: assess training and development styles that connect with their employees; utilize performance evaluations as a tool for organizational effectiveness; and employ analytical, surveying and benchmarking tools to measure the effectiveness of employee engagement and talent management programs. These interactive sessions offer more than 30 minutes of Q&A with the presenters.

This 2-hour program will provide you with the knowledge to: 

• Establish staff development through adult learning models and learning styles
• Evaluate the effectiveness of training techniques, methods and processes 
• Measure employee engagement through surveying and benchmarking 

Talent Management  
Staff Training and Retention 
Employee Engagement  

This online session will provide you with the understanding of regulatory compliance as well as company policies and procedures in the medical practice. The presenter, Judy Holmes, has more than 30 years of experience as an attorney and specializes in litigation and employment law for healthcare practices. Holmes will guide practice leaders through regulatory minefields such as the Fair Labor Standards Act, Family Medical Leave Act, Title VII of the Civil Rights Act, and the Equal Pay Act. This interactive session includes 15 minutes of Q&A with the presenter.

This 1 hour, 40-minute program will provide you with the knowledge to:

• Assess regulatory compliance in your practice
• Evaluate unlawful discrimination, harassment, and retaliation 
• Establish a comprehensive Handbook with effective policies and procedures

Labor Relations and Employment Law   

Turning Knowledge into Action: Building an Implementation Plan for Practice Improvement 

View this session to learn best practices in implementing improvement initiatives in your organization. The session will start with discussing how best to structure an implementation plan and provide you the tools to get started. This session will also discuss topics vital to implementation success, such as choosing your team, how to best track the project's progress, and how to avoid common challenges you may face.  Attendees will receive an implementation toolkit and a robust question and answer opportunity with the speaker.   

Strategic Staffing 

Andrew Swanson, MPA, CMPE, Vice President of Industry Insights, MGMA 
Andy Swanson is responsible for sharing MGMA’s expertise — as the nation’s largest association focused on the business of medical practice management — with the U.S. healthcare delivery industry. Prior to his current leadership role, he led MGMA Consulting, bringing custom solutions to practices across the country, addressing strategic and operational improvement issues.  

Prior to joining MGMA, Andy spent five years as an internal consultant at Centura Health, helping build the integrated delivery network that exists today. Specifically, he focused on growing, improving and integrating more than 460 multispecialty physician group practices during a time of rapid expansion. His in-depth knowledge of talent management, organizational effectiveness, leadership and performance management enabled an expanded dyad team of leaders to successfully manage the growth of the group from 220 physicians to more than 400 in three years. Prior to working in healthcare, Andy spent 13 years as both an internal and outside consultant at dozens of companies across a multitude of industries including financial services, telecommunications and technology. The commonality across all his work was his ability to diagnose issues and deliver innovative yet easy-to-implement solutions focused on improving business performance. 

Andy earned his masters degree in public administration from the University of Colorado, Denver, and his bachelor of arts degree in political science from the George Washington University. Andy is also credentialed as a Certified Medical Practice Executive and has previously been certified as a Senior Professional in HR (SPHR). 

Position Descriptions  

Penny M. Crow, MS, SHRM-SCP, RHIA, RHIA Principal and Vice President of Training, Brittain-Kalish Group 
Penny M. Crow, MS, SHRM-SCP, RHIA, is a nationally recognized executive with progressive senior leadership experience in a wide range of healthcare organizations. As an RHIA, she has a successful track record in health information management, revenue cycle, risk management, and quality improvement. Her MS in I-O Psychology has fueled her passion for working with leaders to prepare and develop future workforces.

Sharon Z. Ginchansky, MAOM, MAOM Consultant, Brittain-Kalish Group 
Sharon Z. Ginchansky, MAOM, is an organizational consultant with the Brittain-Kalish Group, specializing in revitalizing leadership and organizational change to improve operations and to enhance the way businesses engage their staff. She is recognized as an expert in leading organizations through start up, culture changes, acquisitions and divestitures, and labor negotiations. She has more than 25 years of operational and human resources experience working as an executive in the healthcare field.

Ginchansky holds a bachelor’s degree in English from American Jewish University and a master’s in organizational management from University of Phoenix. She is a member of SHRM, DallasHR and is a former long-time member of Vistage International.

Recruitment Activities 

Christine Kalish, MBA, CMPE, President, Brittain-Kalish Group 
Christine Kalish, MBA, CMPE, is a senior executive and trusted healthcare advisor with deep experience in ambulatory care and academic medicine.  For more than thirty years, Kalish has been leading organizations and teams to develop critical infrastructure and growth planning to improve operations, workflow, human resources and revenue cycle.  She continually searches for innovative ways to assist her clients so they can deliver quality care for the populations they serve. 

Penny M. Crow, MS, SHRM-SCP, RHIA, RHIA Principal and Vice President of Training, Brittain-Kalish Group 

Staff Compensation and Benefit Plans 

Yvonne Garcia-DeVoe, Senior Manager, Human Resource Operations, MGMA
Yvonne Garcia-DeVoe joined MGMA HR in 2020, bringing more than 15 years of experience spanning finance, absence (leave) management, benefits and total rewards. Her industry scope in human resources includes health/fitness, healthcare/hospice and telecom/tech. Prior to joining MGMA, Yvonne most recently led domestic benefits strategy as part of Global Total Rewards at CSG. During that time she and her team crafted intentional experiences anchored in strategy, for existing employees as well as those acquired via M&A. Now leading HR Operations for MGMA, Yvonne has been invested in modernizing employee program offerings as well as collaborating on contemporizing compensation strategy. 

Kimberly Corbett, Vice President, Denver Market Leader - Employee Benefits, IMA Financial Group, Inc. 
Kimberly Corbett is the VP, Denver Market Leader – Employee Benefits, for IMA Financial Group Inc. IMA is a Colorado-based firm providing insurance, risk management and employee benefits consulting to clients in all 50 states and 100 countries across the globe. Kimberly has more than 16 years of experience in the insurance industry, including roles in production, consulting, management and leadership. She currently leads the empowerment and development of Denver Employee Benefit Department. She is an industry leader with respect to aligning creative benefits strategy with trends, to support business and talent initiatives with target company culture. 

Talent Management 

Dawn Adams, Human Resources Consultant, Brittain-Kalish Group
Dawn Adams is a veteran of delivering innovative solutions to solve deep organizational challenges in partnership with leaders from the airline to telecom industries. Recognized for being a catalyst to building high-performance cross-functional teams that exceed organization goals, her passion is enabling organizations to maximize the effectiveness of their most valuable asset — by ensuring that the right people are in the right place, with the right supports, so they are empowered to do the right thing. 

Sharon Z. Ginchansky, MAOM, MAOM Consultant, Brittain-Kalish Group 
Sharon Z. Ginchansky, MAOM, is an organizational consultant with the Brittain-Kalish Group, specializing in revitalizing leadership and organizational change to improve operations and to enhance the way businesses engage their staff. She is recognized as an expert in leading organizations through start up, culture changes, acquisitions and divestitures, and labor negotiations. She has more than 25 years of operational and human resources experience working as an executive in the healthcare field.

Ginchansky holds a bachelor’s degree in English from American Jewish University and a master’s in organizational management from University of Phoenix. She is a member of SHRM, DallasHR and is a former long-time member of Vistage International.

Staff Training and Retention 

Dawn Adams, Human Resources Consultant, Brittain-Kalish Group 
Sharon Z. Ginchansky, MAOM, MAOM Consultant, Brittain-Kalish Group

Employee Engagement  

Christine Kalish, MBA, CMPE, President, Brittain-Kalish Group 
Christine Kalish, MBA, CMPE, is a senior executive and trusted healthcare advisor with deep experience in ambulatory care and academic medicine.  For more than thirty years, Kalish has been leading organizations and teams to develop critical infrastructure and growth planning to improve operations, workflow, human resources and revenue cycle.  She continually searches for innovative ways to assist her clients so they can deliver quality care for the populations they serve. 

Penny M. Crow, MS, SHRM-SCP, RHIA, RHIA Principal and Vice President of Training, Brittain-Kalish Group
Penny M. Crow, MS, SHRM-SCP, RHIA, is a nationally recognized executive with progressive senior leadership experience in a wide range of healthcare organizations. As an RHIA, she has a successful track record in health information management, revenue cycle, risk management, and quality improvement. Her MS in I-O Psychology has fueled her passion for working with leaders to prepare and develop future workforces.

Labor Relations and Employment Law   

Judy Holmes, Judith Holmes & Associates LLC
Judy received her BA degree from Colorado College and her JD degree from the University of Denver. She has practiced law for more than 30 years and has extensive trial experience, defending healthcare providers in medical negligence cases and employers in employment-related suits and claims. Her practice currently focuses on advising healthcare practices on risk management and employment law issues. 

Judy is a faculty member of the National Institute for Trial Advocacy. She has served as the Vice President of both the Colorado and Denver Bar Associations and as a member of the Board of Governors of the Colorado Bar Association and the American Bar Association. She is a frequent speaker on employment law and practice management issues for several national medical groups and has authored numerous articles and medical textbook chapters on risk management, employment law, and compliance issues. 

Turning Knowledge into Action: Building an Implementation Plan for Practice Improvement 

Ava Cannon, PMP, Project Manager, MGMA
Ava Cannon is a seasoned healthcare Project Manager who loves problem-solving, improving team workflows, and unsticking complex cross-functional projects. Ava began her career supporting hospital EMR systems and clinical administration for addiction services, where she discovered her passion for helping others and supporting clinical implementation from “nose to tail.” Since joining MGMA, Ava has been excited to support local and national practices to reach their full potential. She is a certified Lean Facilitator and Provider Coach, Mental Health First Aid practitioner, and Lean Six Sigma Green Belt.