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      Be the Leader Nobody Wants to Leave – on demand

      Webinar

      SKU: O23WEB10

      Formats:

      Webinar
      Available Credits
      • ACMPE: 1.00
      • CEU: 1.00
      Description
      Continuing Education

      Delivery method: Self-Paced Study
      Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
      Learning format: Traditional 
      Prerequisites: A basic understanding of the topic or knowledge area.
      Advance preparation: None
      Duration: 60 minutes

      Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations.

      • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
      • CEU, generic continuing education credit

      For detailed continuing education credit information, click here.

      Speakers
      Picture of Kristin Baird

      Kristin Baird, MHA, BSN, RN
      President/CEO, Baird Group

      Kristin Baird is a nationally recognized thought leader in patient experience, healthcare culture change, and employee engagement. With more than 25 years of experience as a nurse and hospital executive, she is now a full-time consultant, author, and speaker. As President and CEO of Baird Group, her team helps transform the healthcare experience through culture assessment, mystery shopping, leadership development, employee engagement and customer service skill development. Baird’s proprietary model helps transform the healthcare experience for patients and the people who serve them.

      Picture of Jessica Bush

      Jessica Bush, RN, BSN, CAPA, CPC
      Patient experience improvement consultant, Surgeon's Choice Medical Center, Founder/CEO, Real Change RN Consulting

      Jessica is a Registered Nurse, Certified Leadership Trainer and Facilitator, grassroots Patient Experience Improvement Specialist and Certified Professional Coach with over 20 years of leadership and bedside nursing experience. As a Patient Experience Improvement Consultant, her unique perspective allows her to combine expert clinical practice with patient expectations with leadership strategies to create sustainable action plans that actually work. Jessica is real and transparent as she engages the human heart to become alive with purpose, renews the privilege of making a difference and resurrects the spirit of care sought after in the healthcare industry. She delivers inspirational talks, five-star patient care delivery models, engaging professional development workshops and personalized coaching to propel healthcare leaders forward in their commitment to CARE. 

      Technical Requirements
      This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.
       
      You will receive informational emails with log-in instructions, handout materials and the recording. 

      Explore Related Topics

      Culture & EngagementLeadership DevelopmentRecruitment & Hiring
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