What to Expect Wednesday, Oct. 21 at the Medical Practice Excellence Conference

Wednesday's General Session - Balancing the Human Touch with Digital Innovation to Enhance Patient Experience with Dr. Wendy Sue Swanson

The third and final day of MGMA’s Medical Practice Excellence Conference will come to a close with a general session presented by Wendy Sue Swanson today at 3:15 pm ET. 

An MD, pediatrician, entrepreneur, consultant, author and former chief of digital innovation at Seattle Children’s Hospital, Swanson celebrates the sudden embrace of telemedicine and social media during the COVID-19 pandemic, but she’s also quick to remind providers that human touch is still the biggest part of the doctor-patient experience.  

“[When I started], there was always this concern that even the electronic health record on the computer in the exam room was taking away our ability to connect, to provide hands-on care, care that was deeply compassionate, accurate, timely and meaningful,” Swanson said in a recent episode of the MGMA Insights podcast. “But I know that those who need help – patients and family or caregivers – and those who have help – doctors, nurses, phlebotomists – can have intimate connections in using digital technology.”  

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Session Highlights

G02 - Implementing Integrated Care Teams to Reduce Burnout and Optimize Throughput 

Speakers: Terra Spann, RN, BSN, director, primary care and clinical transformation, Bon Secours Medical Group; Theresa Standifer, regional practice administrator, medical specialties and Lean fellow, Bon Secours Medical Group 
Time: 10:00-10:50 am ET 

This session includes data demonstrating improvements in physician burnout, staff turnover and throughput after the speakers’ medical group’s development and implementation of an integrated care team model supported by Lean methodology. Attendees will leave with a wealth of resources, including assessment tools, preparation checklists, leadership tools and standard work, to support replication. | Related: MGMA Insights podcast

H01 - RPM and Telehealth: Strategies to Transform Practices to Virtual Care 

Speakers: Ann Conrath, MSW, LCSW, executive, business development, CareSignal; Heather Spillman, principal, Citrin Cooperman; Avni Thakore, MD, FACC, chief medical officer, Catholic Health Services of Long Island 
Time: 11:40 am-12:30 pm ET 

This fast-paced session will feature two perspectives on remote patient monitoring and telehealth, followed by a robust question-and-answer period. Attendees will learn strategies to successfully implement remote monitoring and telehealth into ambulatory practices and also receive a digital health assessment and implementation checklist. | Related: MGMA insight article

I04 - Office Visit E/M Codes - The Big Changes for 2021 

Speakers: Barbara Levy, MD, chief executive officer, The Levy Group LLC; voluntary clinical professor - obstetrics, gynecology and reproductive sciences, USCD Health; co-chair, AMA E/M workgroup; Peter Hollmann, MD, chief medical officer, Brown Medicine; co-chair, AMA E/M workgroup; Anders Gilberg, senior vice president, government affairs, MGMA 
Time: 1:55-2:45 pm ET 

This interactive session will discuss changes to E/M office visits slated for implementation on January 1, 2021. CMS’ adoption of CPT coding, prefatory language and interpretative guidance developed by the AMA’s CPT Editorial Panel represents the first overhaul of E/M office visit documentation and coding in more than 25 years. Education on these changes is vital to all industry stakeholders. | Related: MGMA Stat


Exemplify Your Experience

Tuesday's Social Media Highlight
Don't forget to use #MPEC20!

 

Excellence in Action Solution Challenge Winners This new virtual conference experience has allowed MGMA to try several new types of education. One is the Excellence in Action Solution Challenge, which concluded Tuesday with great attendee participation in voting on winners within each category. Thank you to the 12 sponsors that participated in this unique opportunity. In case you missed the announcement during Tuesday's general session, the winners were:

FOR Attracting and Retaining Patients – PATIENT POINT
FOR Managing the Bottom Line – nTHRIVE 
FOR Patient Flow & Experience – RELATIENT 
FOR Revenue Cycle Issues – ZOTEC PARTNERS

Tuesday's Community Listening Mural Snapshot

Today's Question: While medical group practices are rapidly becoming the practice form of choice in the ambulatory setting, what can or should be done to assure patient safety and quality of care?
Answer the daily question posted in the Listening Mural and watch a graphic artist turn your words into art.


Monday Spark Session Highlight
SS8: Intelligent Automation: The Power of AI and RPA in the Revenue Cycle

Did you miss Tuesday's? Attend a Spark Session today!
2:15 pm ET. Don't miss these interactive and entertaining discussions. The conversation will be captured real-time on screen with a graphic recording artist actively listening and sketching live. Thought-provoking and informative and a great visual break during the day!


Tuesday Brain Break Highlight
BB8: Audi – MGMA Conference Drive Along!

Thanks to our partners who sponsored our Brain Breaks. Be sure to take one on your own today!


​Today - Attend the Giveaways and Announcements Session
2:45 pm ET. Located in the Solutions Center.
 

Don't Forget!

Post-Conference Event: Turning Knowledge into Action: Building an Implementation Plan for Practice Improvement
Tuesday, Oct. 27 1:00-2:30 pm ET

ACMPE (Live): 1.5 | AAPC: 1.5 | ACHE: 1.5 | CPE: 2.6 | CME: 1.5 | CEU: 1.5
Content Area: Operational Excellence Interactive | Intermediate | Analysis

The Medical Practice Excellence Conference has just concluded, and now it is on you to turn the knowledge into excellence in your practice. Join this session to learn best practices in implementing improvement initiatives in your organization. The session will start with a discussion of how best to structure an implementation plan, and provide you you the tools to get you started. This panel will also discuss topics vital to implementation success, such as how to chose your team, how to best track the project’s progress, and how to avoid common challenges you may face. The session will then break into smaller groups to give you the chance to have your questions answered by industry experts.

Session Details

• Learning Objective 1
  • Produce an implementation plan
• Learning Objective 2
  • Manage an implementation process
• Learning Objective 3
  • Discover common challenges that derail implementation projects