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What to Expect Monday, Oct. 19 at the Medical Practice Excellence Conference
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Monday's General Session - Becoming a Future-Ready Leader with Tasha Eurich
Tasha Eurich is set to kick off the keynote content at MGMA’s Medical Practice Excellence Conference, presenting a general session today at 11:20 am ET. An organizational psychologist and author best known for her TEDx talks and more than 15 years as a management consultant, Eurich says the COVID-19 pandemic has made it critical for leaders to better understand themselves and their own motivations in order to provide inspirational guidance to an overstressed employee population.
For some of Eurich’s clients, that’s meant taking a hard look at their on-the-job behavior. On a recent episode of the MGMA Insights podcast, Eurich recalled an executive who was completely unaware that he resorted to yelling and screaming at staff in stressful situations, leading to high employee turnover. But by guiding the client to directly confront his own behavior, Eurich was able to help transform him into a practically new person.
“What I’ve identified as really the meta or foundational skill for future-ready leadership is being self-aware,” she said. “Knowing who you are, how you come across and how you fit in the world.”
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Session Highlights
A02 - A Steady Captain in a Stormy Sea: 8 Effective Ways to Lead in Crisis
Speakers: Aimee Greeter, MPH, FACHE, senior vice president, Coker Group; Alan Vierling, DNP, RN, NEA-BC, FABC, senior vice president, Sparrow Hospital
Time: 10:00-10:50 am ET
Leadership in times of crisis is very different than during day-to-day operations. This session will instruct upper-level management on key strategies to managing complex and stressful situations, and how best to pick up the pieces in a way that guarantees future stability and success moving forward. | Related: Session preview
B03 - How Gamified Psychology Boosts RCM Productivity and Staff Engagement
Speaker: Carol Wanke, vice president, post-acute revenue cycle and managed care operations, Sharp HealthCare
Time: 1:20-2:10 pm ET
This session will outline how the speaker’s organization added elements of gameplay to create a fun, competitive, high-energy environment facilitating performance transparency and driving better revenue cycle outcomes. Attendees will learn how gamifying their revenue cycle task workflow can greatly increase staff satisfaction, productivity and work quality. | Related: MGMA Insights podcast
C03 - Optimize Your Clinic Space for a Pandemic and Beyond
Speaker: Adrienne Lloyd, MHA, FACHE, chief administrative officer, ophthalmology, Duke University Medical Center; independent consultant, MGMATime: 2:40-3:30 pm ET
This session will address how to use the principles of 5S, spaghetti mapping, waste walks and standard work to optimize your space. By implementing these strategies, practices can not only improve their current operations and flow but identify key areas for standardization and margin improvements well into the future. | Related: MGMA Consulting
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Exemplify Your Experience
Visit the MGMA Booth
The MGMA Booth is the heart of the virtual solution center where you can purchase products from the MGMA Bookstore and receive 20% off. Connect with experts about membership, data, consulting solutions, board certification and fellowship.
Attend the Excellence in Action Challenge Series
11:00 am ET. These short 15-minute sessions will show you the most innovative and creative solutions for: Attracting and Retaining Patients, Managing the Bottom Line, Patient Flow & Experience and Revenue Cycle Issues.
Attend a Spark Session
12:45 pm ET. Don’t miss these interactive and entertaining discussions. The conversation will be captured real-time on screen with a graphic recording artist actively listening and sketching live. Thought-provoking and informative and a great visual break during the day!
Take a Brain Break
2:15 pm ET. Here are some awesome ways to rest and rejuvenate (and win some prizes!):
- Enjoy the Audi-MGMA Drive Along!
- Mindful Meditation with ARHQ
- Breathe & De-Stress with CareCloud
- Learn Excel Tips and Win Cash Prizes with rater8!
Don’t Miss Out on Tomorrow’s Activities!
Excellence in Action Challenge Series at 11:00 am ET
Brain Break at 12:15 pm ET
Spark Session at 2:15 pm ET
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