As a chief operations officer, you're primarily responsible for the overall operations of your organization and in collaboration with the executive management team, fulfill the vision through the implementation of strategic plans to ensure the mission, goals and objectives and those it serves are being met.
We've heard you and have implemented your feedback to curate a customized experience tailored to YOU and your role. What you do is unique and you need the insights and community to make you successful. We recommend attending these sessions while in Las Vegas:
Operations Executive Forum
Sunday, March 2, 2025, 12:30 PM – 3:30 PM PDT
The Executive Forum at the MGMA Focus | Operations Conference is an exclusive, dynamic space tailored for COOs and other operations executives looking to craft strategic updates for operational efficiency, quality of care and adaptability. Guided by MGMA's industry-leading DataDive benchmarking data and expert insights, today’s ambulatory care leaders will participate with their peers in roundtable explorations of the rapid evolution of technology and automation, clinical workflows and workforce management. Peer-driven discussions will reveal strategies for overcoming operational obstacles, enhancing patient satisfaction and fostering growth while confronting new competition, advancing technology and ongoing shifts in the labor market.
MS1: The Starter State of Mind: How an Entrepreneurial Mindset Will Supercharge Your Operations
Sunday, March 2, 2025, 4:15 PM – 5:15 PM PDT
What makes entrepreneurs so special? They dream, they plan, and they start. The good news is that entrepreneurial superpowers aren't reserved for only techies and Ivy grads. With the right mind shift, we can start thinking like entrepreneurs to empower ourselves by creating value for others. In this fun and engaging keynote, speaker and 4x founder, Tim Hines, reveals how emboldening everyone to be a Starter within the organization fosters stronger collaboration, higher performance, solution orientation, greater resiliency, and more overall success. Get ready to challenge the status quo and embrace the entrepreneurial mindset for a future full of opportunities and innovation.
CON101: Creating Predictive Models to Improve Patient Experience
Monday, March 3, 2025, 7:30 AM – 8:30 AM PDT
This session is designed to provide healthcare leaders with an understanding of predictive modeling's pivotal role, focusing on three key areas: effectively managing appointment slots in light of no-show rates, benchmarking session utilization to reveal operational efficiencies, and aligning physician schedules with patient cycle times to enhance overall patient flow and satisfaction.
CON102: Bridging Gaps: Chronic Care Management and Value-Based Care
Monday, March 3, 2025, 7:30 AM – 8:30 AM PDT
Learn strategies for patient outreach that streamline value-based care (VBC) initiatives with chronic care management (CCM) services. Through a visualization of real-world data, the audience will tap into unrealized potential within their own organizations to drive additional revenue through leveraging patient-centric CCM to close care gaps.
CON302: Elevating Team Performance in a Value-Based Care Landscape
Monday, March 3, 2025, 10:15 AM – 11:15 AM PDT
The transition toward value-based care represents a significant shift, and the role of effective teamwork is paramount as healthcare organizations strive to optimize patient outcomes while managing costs. Participants will learn what it takes to develop strategies for interdisciplinary collaboration, examine leadership's role with value-based care teams, understand how to address team challenges and barriers, and explore strategies for empowering clinicians and staff.
CON502: Harnessing AI and Automation for Next-Level Healthcare
Monday, March 3, 2025, 1:30 PM – 2:30 PM PDT
Join this talk to learn research-driven approaches to implementing emerging technologies for healthcare marketing that save time, enhance engagement, and humanize experiences. An estimated 60% of providers will use AI automation to mitigate staff shortages by 2027. Join this session so you can develop an automation and AI content strategy for future growth.
CON602: Transforming Operations Through Workforce Optimization
Monday, March 3, 2025, 3:30 PM – 4:30 PM PDT
Using industry best practices and case studies, this session details workforce management optimization to drive significant improvements in efficiency, productivity and overall performance. Participants will explore the fundamental principles of workforce optimization, gaining a comprehensive understanding of how to align staffing models, scheduling techniques and resource allocation with organizational goals and patient care needs.
MS2: The Science of Stuck - Break Through What’s Holding You Back
Tuesday, March 4, 2025, 8:15 AM – 9:15 AM PDT
With 40 million Americans reporting dissatisfaction, stress, burnout, and overwhelm, we need new solutions to help our brain, because when our brains brain better, our lives get better. When you understand how to activate your brain’s capacity for choice, you can get unstuck from anything. We all experience stuckness in our lives—in our relationships, careers, our bodies, habits, and more. We know what we’re supposed to do to move forward, but there always seems to be something blocking the way. Using a potent mix of science-based strategies and stories from her shocking personal journey through addiction and anxiety, Britt quickly cuts through the noise with practical tools you can use today. Attendees will walk away with an actionable, science-based plan to break through stagnation and ignite growth—starting now.
CON701: Using Quality Improvement Tools to Improve OR Efficiency
Tuesday, March 4, 2025, 9:30 AM – 10:30 AM PDT
Process improvement techniques and Lean Six Sigma initiatives are common in healthcare organizations. In the perioperative arena, process improvement studies often examine patient flow before or after the surgery to reduce wait time, discharge the patient faster, or turn rooms over quickly. Improvement science rarely extends inside the operating room. But why? This presentation illustrates a Lean improvement initiative inside the OR to reduce operative time and increase the number of procedures completed.
CON801: Behavioral Health Integration: A Catalyst for Improving Care
Tuesday, March 4, 2025, 10:45 AM – 11:45 AM PDT
Integrated care (IC) is the systematic coordination of behavioral health (BH) services and primary care services. Since physical and BH problems often occur together, integrating care to treat the whole person offers benefits to patients, providers, and health organizations. Participants will gain a better understanding of the benefits of IC, the common models of IC, how to evaluate their practice's readiness, and what to consider in planning and implementing IC, including: defining target goals and approach, understanding the differences between traditional outpatient and primary care BH services, measuring outcomes, and operational considerations in establishing an integrated primary care practice.