The loyalty imperative: Strategies for transforming the healthcare journey in a patient-centric era

Colleen Luckett has an extensive background in publishing, content development, and marketing communications in various industries, including healthcare, education, law, telecommunications, and energy. Midcareer, she took a break to teach English as a Second Language for four years in Japan, after which she earned her master's degree with honors in multilingual education in 2020. She now writes and edits all kinds of content at MGMA, and is co-host of the MGMA Week in Review podcast. Have an idea for an MGMA Connections article, MGMA Week in Review segment, or whitepaper? E-mail her.